Shopify Email & SMS Marketing Setup for India: Boost Customer Engagement with Klaviyo, SMSBump & WhatsApp

June 5, 2025

Introduction

Effective communication is essential for both client growth and retention in the cutthroat Indian e-commerce sector of today. Using tools like Klaviyo, SMSBump, and WhatsApp to set up a strong Shopify email and SMS marketing strategy can revolutionise the way you communicate with your audience. Building a conversion-driven communication plan specifically for Indian Shopify shops is covered in detail in this tutorial.

Why Email & SMS Marketing Matter for Shopify Stores in India

In India, customers expect quick, personalized updates about their purchases, offers, and brand interactions. With the increasing use of mobile phones and email in daily life, integrating email marketing and SMS campaigns into your Shopify store is essential.

Email boasts an ROI of 36:1 on average
SMS open rates in India reach over 90%
WhatsApp is used by over 500 million Indians daily

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Setting Up Klaviyo for Email Marketing in India

Klaviyo is a powerful email marketing tool that integrates natively with Shopify. Here’s how to set it up effectively for Indian businesses:

Install Klaviyo from the Shopify App Store.
Sync your customer list and segment users based on:
- Purchase history
- Location (e.g., Tier 1, 2 cities)
- Product interest
Create automated flows:
- Welcome Series
- Abandoned Cart Reminders
- Post-purchase follow-ups
Localize content with Indian festivals, delivery times, and payment options like UPI and COD.

Leveraging SMSBump for Shopify SMS Campaigns

SMSBump is a Shopify-compatible app designed for bulk SMS marketing, perfect for the Indian audience. Here’s how to use it:

Install SMSBump from Shopify apps

Connect it with Indian SMS gateways like Kaleyra or MSG91
Build compliance-friendly opt-ins (TRAI regulations apply)
Use for:

- Flash sales alerts
- Order confirmations and delivery updates
- Personalized offers based on buying behavior

WhatsApp Marketing with Shopify

In India, WhatsApp is more than a messaging app—it’s a business tool. Using platforms like Interakt, Zoko, or WATI, you can link WhatsApp to Shopify.

Apply for a WhatsApp Business API (through providers like Interakt)
Set up automated flows:
- Order updates
- Abandoned cart nudges
- Festive greetings and offers
Use catalog integration to display products
Encourage 2-way interaction

Combining Klaviyo, SMSBump & WhatsApp for Multi-Channel Success

Rather than working in silos, sync your efforts across all three channels:

Use Klaviyo for detailed content and storytelling
Deploy SMSBump for urgency-driven messages
Utilize WhatsApp for real-time interaction

Suggested Workflows:

Email teaser > SMS reminder > WhatsApp confirmation
Cart abandonment email > SMS nudge > WhatsApp conversation

Best Practices for Indian Shopify Marketing Campaigns

Use local language where relevant (e.g., Hindi, Tamil)
Schedule based on Indian time zones and holidays
Keep messages short, clear, and actionable
Respect DND and opt-out norms
Monitor open rates, CTRs, and conversions per channel

FAQs

Q1: Is SMS marketing allowed in India for e-commerce?
Yes, but you must register with TRAI and follow DLT compliance through Indian SMS gateways.

Q2: What’s the best time to send WhatsApp messages in India?
Between 10 AM to 7 PM, preferably during lunch breaks or early evenings.

Q3: Can I use Klaviyo to send WhatsApp messages?
No, Klaviyo is focused on email and SMS. Use dedicated tools like Interakt or Zoko for WhatsApp.

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Interoons aim at providing electronically intelligent and comprehensive range of digital marketing solutions that exceed customer expectations. We implement revolutionary digital marketing ideas to achieve a common as well as the aggregate growth of the organization. Long-term customer relations and extended support are maintained.